Worst practical experience I’ve experienced in a long time!!! Holiday vacation turned pricey….just Once your able to arrive dwelling to Your loved ones, your obtain a simply call expressing your flight is canceled. Not delayed, not rerouted, just canceled.
I've tried using, without achievement to succeed in your customer service Division. I misinterpret the flight time for your flight 3530 and want to vary it. I tried calling in just five minutes of scheduling this flight but have experienced no reaction. I haven't sent this information right before
Bravo to American Airlines for offering the surprise enhance towards your staff members. And not cowering to your disgruntled passenger on todays La Guardia flight. Because some attendents were cheerful and wished him a really Merry Xmas. Really ?? It’s about time we took back again our best wishes and grumpy people just remain from the planes and retain their views to on their own.
You will find there's Center aged African American woman with a brief hair cut and Eyeglasses at your Philadelphia Airport site who refused to give me her full identify After i asked for it because of her despicable Angle. She ultimately informed me her identify was “D†and hid her identify badge as she said this. “D†does not deserve a job in customer service and especially not as part of your top quality sign in area the place I encountered her. As I rushed previous the lengthy TSA line for the self service ticketing counter with only forty minutes right until my flight departed I used to be pleased to see there was a no cost kiosk. I began to retrieve my reservation and midway via this process “D†walked around me and claimed “This really is for top notch travellers only†I looked up in the display screen bewildered mainly because there wasn’t any sign or indicator the kiosks ended up firstclass kiosks and Also I puzzled how “D†knew I had been or wasn't top notch and why she would make these an assumption. I replied “Justification me?†“D†condescendingly stated “These kiosks are for first-class travellers onlyâ€.
The entire reverse is your personnel Liibide (sorry I didn’t obtain the spelling of his identify). I hesitate to get in touch with him a Consumer Service Rep. He did help me with a few challenges I'd on my outgoing flight but generally was of no help in any way with my return flight.
Obtain your CEO’s to examine repeat small business and afterwards they can realize why They may be constantly not building The underside line. I can Actually declare that I’m in no way booking along with your airline yet again. thanks, Sincerely
I sincerely hope to receive a favourable reply in the following couple times, so I can keep on making use of American Airways for my travel.
Regretably as a consequence of weather I had been unable to get out of your tri towns in time this earlier week. However I'm incredibly disappointed with American Airlines customer service.
Just composing to let you know inspite of the difficulty in attending to my spot on March two, 2016, as well as disappointment I had Together with the scheduling from you, I had been more than happy with the employees at Charlotte, North Carolina. All of that I came in connection with were most helpful and kind.
I left LGA August 26, 2015 and possess my baggage assert ticket but want a copy of my airlinet ticket simply because I arrived home to search out my jewellery and purse were lacking from my luggage – I have filed a claim bu they want a copy of my ticket and I can’t obtain it – can u deliver me a replica of it or explain to me how I can find it — anything else was in tact absolutely nothing disturbed except this stuff and purse was laying of prime and jewelry useful site was in aspect pocket
Their service continues to be horrendous. Just after I did not catch a connecting flight to my grandmother’s funeral as they only had 1 mechanic in all the airport, they agreed to buy my hotel prices. However, it took them a few months to obtain again to me, and by the time I obtained the Look at, it had presently been cancelled.
I was overcharged for a 3rd bit of luggage on a world excursion United states to Uruguay. I've tried using applying the website email to test to obtain a refund; no response.
I can let you know this, unless There is certainly some form of payment coming from the.A., I will never, ever, at any time set foot on an American Airlines flight once again ! You will find far too a number of other airlines that could remain on program.
I understand that it may be some time ahead of USAIR and American software program will probably be synched. But, there is not any cause for your brokers to generally be so disconnected.